Operations Analyst
The Operations Analyst is a key member of the operations team who, in collaboration with the project management, finance, operations and discipline teams ensures Delve’s foundational data is accurate, that actionable dashboards are generated for each level of the organization and that our practices and governance reinforce our data integrity.
Responsibilities:
Ensure enterprise data integrity:
Ensure data is accurately maintained in HubSpot and is accurately imported into Netsuite.
Partner with project management to set up projects in NetSuite.
Partner with project management to actualize baseline budgets on a weekly basis.
Work with operations to evolve the practices and detailed processes to ensure data integrity.
Work with key business functions – sales, client service, finance to highlight trends and insights from data.
Project actualization & resourcing:
Partner with project management team to ensure all talent allocations are updated, accurate each week.
Partner with discipline leadership to ensure talent allocations are load balanced across the team each week and support resourcing decision making.
Partner with finance and operations to generate key dashboards and business intelligence reporting to support all key business management activities and practices.
Partner with operations and finance to evolve the data and decision making toolset.
Required Skills and Experience:
Bachelor's degree in a relevant field or work experience in a similar role
4-6 years in operations, resourcing or project management (or other equivalent function) in a professional services environment
Intermediate or expert level excel skills
Intermediate or expert data visualization skills
Exceptional attention to detail
Preferred Skills:
Experience with professional services administrative tools
Experience with powerBI or equivalent
Ability to be flexible and work in a rapidly changing, collaborative, fast-paced environment
Knowledge of end-to-end professional services processes
Curious, positive, flexible and assertive attitude
Be Inspired. Be Inspiring. Be yourself.
Delve embraces difference because creativity, curiosity, and diversity drive innovation. We nurture a supportive and inclusive environment. Be yourself and create a future that improves lives. We encourage applicants of color and those with diverse lived experiences to apply.
About Delve
Delve is a multidisciplinary product innovation firm that brings bold ideas to market those guides clients through the complexities of innovation, delivering better, faster, and more sustainable success. For over 55 years, Delve has mobilized the best experts and technologies for its clients, completing over 10,000 client projects, producing over 1,500 patents, and winning over 200 design awards.
Delve serves ambitious start-ups to Fortune 500 clients in the healthcare, consumer, and commercial industries, delivering innovation through advanced expertise in research, strategy, design, and engineering. Delve has placed innovation studios in Boston, Madison, Philadelphia, and San Francisco to attract forward- thinking leaders to solve complex product challenges through human-centered design.